Your account, trial and billing
Change your password, understand the 14-day free trial and the two plans, and manage your card, plan and invoices.
On this page
This article covers your own login and, for admins, your Salone subscription: the free trial, the plans, and where to update your card or download invoices.
Your account page
Click your name at the bottom of the left-hand menu. The Account page shows your name, email and role.
Change your password
Enter the new password
Under Change password, type it in New password and again in Confirm password. It needs at least 8 characters.
Save it
Click Update password. You'll see "Password updated".
Forgot your password and can't sign in? On the sign-in page click Forgot password?, enter your email and click Send reset link. Follow the link in the email to choose a new one. If it doesn't arrive within a few minutes, check your spam folder.
To sign out, click Sign out at the bottom of the left-hand menu. On a phone, open the menu first.
Plans and the free trial
| Plan | Price | Users |
|---|---|---|
| Studio | $99 per month | Up to 3 |
| Showroom | $139 per month | No limit |
Every user counts toward the limit, admins included.
- 14 days free. You add a card when you sign up, and you aren't charged until day 15. You can cancel at any time.
- At the end of the trial, the card is charged automatically and billed monthly from then on.
- Each company gets one free trial. If you cancel and come back later, billing starts right away.
The Billing page (admins)
Click Billing in the left-hand menu. It shows your plan, its status (for example Free trial or Active), the date your trial ends or your plan renews, and how many users you have.
To update your card, change plan, cancel, or download invoices, click Manage billing. This opens a secure billing page from our payment provider, Stripe.
If a payment fails
The Billing page shows "Your last payment failed." You can keep using Salone while the card is retried, but update your card in Manage billing as soon as you can.
If the subscription ends (for example after cancelling, or if payments keep failing), everyone at your company is taken to the Billing page when they sign in and can't open orders until an admin restarts the subscription. You can still change your password and sign out.
Good to know
- Only admins see the Billing link and can make changes. Other users who open the page are asked to talk to their admin.
- Some older accounts are on a legacy plan. Their Billing page says so, and there is nothing to pay or set up.
- The company name and logo you entered at sign-up can't be changed from the app. Email support@salonecrm.com if you need them changed.